Shipping and Customs Information:

• The price of the sex dolls includes all taxes and customs clearance fees, and we handle these processes whenever possible.
• for customers in the USA and EU, there are no hidden fees or additional charges .
• Shipping is free worldwide to all countries where sex dolls are legal, except for certain countries with strict laws (such as most Islamic countries, India, Africa, Mexico, or Brazil). Please check with us before placing an order if you are unsure about the laws in your country.

Customs Clearance:

• We take care of customs clearance for customers in the USA and EU. For other countries, the process is usually straightforward, and we provide assistance if needed.
• Customers in Canada, New Zealand, Norway, Romania, Switzerland, and Israel may require additional efforts or documents for the timely delivery of high-end imported products.

Customs Duties:

• We offer a service to help customers in the USA and EU pay import duties in advance for full-size sex dolls and sex dolls with robotic features.
• Customers in Canada, New Zealand, Norway, Romania, and Switzerland may need to pay customs duties due to local legislation. We handle the liaison with customs to make the process stress-free for you.

Shipping Fees:

• Due to higher shipping costs, an extra $100 to $300 shipping fee is charged for deliveries to New Zealand, depending on the package weight and size.

Packaging and Delivery:

• We ensure 100% discreet packaging to protect your privacy. The doll is packed in a rigid cardboard box, and the contents are declared as "Mannequin" on the customs declaration.
• Delivery is carried out worldwide using UPS and FedEx.
• Once you receive the tracking number, you can contact the courier to schedule a convenient delivery date.
• The tracking number will be issued 3-4 days after dispatch and can be synced with your Siliconesexdollworld account.
• UPS offers a free service called "My Choice" for scheduling delivery dates.

Before Shipping

Before we ship your order, our dedicated quality inspector meticulously examines every aspect of the doll. Rest assured, we will capture detailed pictures of the doll and share them with you for your approval. We kindly request you to double-check and ensure the accBefore we ship your order, our dedicated quality inspector meticulously examines every aspect of the doll. Rest assured, we will capture detailed pictures of the doll and share them with you for your approval. We kindly request you to double-check and ensure the accuracy of your shipping and email addresses to ensure smooth communication. Also, please make sure to whitelist our email to prevent it from being filtered into your spam folder.

Packaging

When it comes to packaging, we deeply value your privacy and satisfaction. That's why we go the extra mile to discreetly package all our dolls. Each doll is carefully placed in a sturdy cardboard box, ensuring its safety during transit. To protect your privacy even further, the package will be labeled as "Mannequin" on the customs declaration. It's important to note that in certain countries, customs authorities may need to open the box for tax assessment purposes on the imported product.

Ordering Process:

• After placing your order, you will receive an immediate confirmation email with the breakdown of your order details.
• We manually check your order for accuracy and contact you if any clarification is needed.
• You have a 24-hour grace period for any last-minute changes.
• Once your doll reaches the front of the production queue, the fabrication process begins, which can take 5-21 days depending on the brand.
• After completion, a quality control check is performed, and factory photos are taken for your approval.
• Once you are satisfied with the doll, it is carefully packaged and prepared for dispatch.
• You will receive a tracking number within 3-4 days after dispatch, and the doll will be on its way to your home.
• The average time from order to delivery is 3-6 weeks, depending on your location, doll choice, and manufacturer.
• For a more precise timeline, please contact our staff before making a purchase.

Damaged Goods or Packaging:

• Upon delivery, carefully inspect each item for any damage.
• If the product box is damaged, take photos or videos to file a claim with the shipping carrier.
• If the doll is damaged during shipping, we may require your assistance in filing a claim.
• If you find any damage or missing parts, contact us within 48 hours with pictures or videos, and we will find a solution.

Order Cancellation & Return

Most of our products are customized to customers’ requirements. Orders can be canceled within 24 hours, but 10% will be charged as a transaction fee. If we have launched production, orders cannot be canceled for any reason. Or else, 40%-60% will be charged as a handling and restocking fee. This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping. We will not accept refunds if the order has already shipped.

We don't recycle any products that have been used. Do not return or refuse the package directly. And don’t send any package to the address information on the package, which is not valid to receive a returning package. For more information on Returns & Refunds Policy, please click here. If you have further questions, please contact us at contact@siliconesexdollworld. Thank you!